Refund policy
Returns & Refunds
At homesteads.com we sell tools and gear meant to last. If a piece is not the right fit, you have 30 days after it arrives to ask for a return.
To be eligible, the item needs to come back in the same condition you received it: unused, with every part that shipped with it, and in its original packaging. We’ll also need your order number or other proof of purchase. We inspect returns when they arrive. If a piece comes back used, incomplete, or not as described, we may decline the refund or refund only part of what you paid.
How to start a return
Write us at hellothere@homesteads.com with your order number and what you’d like to send back. Wait for us to accept the return before you ship anything. Packages that arrive without a return request will not be accepted.
If we accept the return, we will confirm it and give you the address below. You arrange the shipment and you pay the return postage. We do not send prepaid return labels.
Ship returns to:
Homesteads.com
21168 E Ocotillo Rd
#1056
Queen Creek, AZ 85142
You can write us any time with a return question at hellothere@homesteads.com.
Damages and issues
Please look over your order when it arrives. If a piece is defective, damaged in transit, or not what you ordered, write us right away at hellothere@homesteads.com with your order number. We may ask for photos of the item, the problem, and the packaging before we decide how to make it right. Photos help us see the issue; we still inspect the piece if it comes back to us. In these cases we cover the cost of getting the item back to us.
Maker warranties
A lot of what we sell carries a warranty from the company that made it. That warranty is separate from this 30-day return window.
This page covers unused items sent back within 30 days of arrival. If a piece fails later under ordinary use, or the 30 days have passed, that is a question for the maker, not a return to us. We can help you find the maker’s warranty terms and what they ask for. We do not repair items here. A maker warranty does not change who pays return shipping on a regular return or exchange.
What we cannot take back
We cannot accept returns on gift cards, or on custom or special-order pieces made to your request. We also cannot accept returns on sale items marked final sale. If you are unsure about a specific item, ask us before you ship it.
Exchanges
If you would rather swap for a different piece than take a refund, write us at hellothere@homesteads.com with your order number, what you have, and what you want instead. We handle exchanges one order at a time.
Return shipping on an exchange is usually yours to arrange and pay, same as a regular return. If we sent the wrong item, or it arrived damaged or defective, we cover getting that piece back to us.
Refunds
We will write you when the return arrives and we have inspected it, and we will tell you whether the refund is approved. If it is approved, the refund goes back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.
Original outbound shipping is not refunded on a regular return. If more than 15 business days have passed since we approved the refund and you still do not see it, write us at hellothere@homesteads.com.